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Help / FAQ


Product and Fit

What sizes do you offer?

Our clothing comes in sizes UK 4 (US 0 / XXS) to UK 24 (US 20 or 6XL). Check out our size guide for more details on our sizing and fit. However, size charts are not always most reflective of real women's sizes. So you can always choose a garment to be Made to Measure for you.

How do I order a Made to Measure garment?

It is really simple to order a Made to Measure garment. All you have to do choose Made to Measure when you pick the size and give us 3 basic measurements for us to craft the perfect garment for you. You can refer to our guide (click here) for taking your own measurements.

Short of time? If you want to give your measurements later, you can request a call back at a time that suits you. And do it only once! If you have provided them before, just select “use my earlier measurements”.

How does your sizing run All our garments run true to size. Our size chart is similar to Mango, Zara and Marks & Spencer. See the Size & Measurement Guide on each product page. Need a second opinion? We’ll give you ours.. Just call us at +91 7045959922 or email us at team@intermod.in and we can help you out.
I have never taken measurements myself. How do I do it myself? It’s okay if you haven’t done this before. Just follow our simple guide to measure yourself and you’ll see that it’s really easy and fun. We also review every customer’s measurements thoroughly and if something seems a bit off, we will reach out to you. So just keep a relaxed posture and measure yourself away. A centimeter here or there really won’t make a difference. For our detailed guide, click here.
How do I see the earlier measurements that I have provided? You can log into your account, then refer to Order History for the measurements provided last. If you do not have an account yet, you can open one now with the email id used for previous purchases. Your previous orders will also be a part of your Order History.

  

Shipping

Do you offer free shipping? We offer free worldwide shipping on all orders placed with us.
When will my order get here? We're fast! Your garment will be shipped to you within 5-7 days of placing the order. Once we ship it, we will provide you a tracking number, and you should be able to track it while it's in transit. It typically takes between 1-3 days to be delivered to your doorstep once we ship it.
I need something urgently. Can I get it fast? Yes absolutely. Your special requests are special. We may be able to accommodate your special requests for urgent deliveries. Do give us a call and we can help you with that. 

 

Returns and Exchanges

What’s your return and exchange policy? All items are returnable. Up to 60 days from purchase. No questions asked! Yes you heard it right!
How do I return something?  It's very simple. Just email us at team@intermod.in with your order number.  Customers outside Mumbai need to ship the garment back to us, but worry not, we will take care of the shipping charges. We reimburse up to INR 100 for outstation customers who ship the products to us.
How do I exchange something? Again this is easy. Just email us at team@intermod.in with your order number. And we will take care of everything. Customers outside Mumbai need to ship the garment back to us, but worry not, we will take care of the shipping chargesWe reimburse up to INR 100 for outstation customers who ship the products to us.
When will I receive my refund? As soon as your garment has been received by us, we will process your refund. It takes approximately 5-7 days for the banks to reflect the credit.

 

About the Store 

What kind of fabrics do you use? Each of the fabrics that we use has been carefully chosen and tested to ensure that it is most appropriate for professional work wear in today’s offices. Based on the designs, we have used several fabrics including organic fabrics such as cottons or soft polyester with or without lycra. All our fabrics are soft to the feel and smooth against the skin.
Where are your products manufactured? We are proud that all our garments are made in India. Our design team is located in Mumbai and our fabrics are sourced from around the world to provide you the right outfit in the right fabric.
Do you have a store that I can visit? We are exclusively online. Our office is located in Mumbai and if you would like to meet us in person, we would be glad to host you for coffee when you are in the city. Just email us at team@intermod.in for fixing an appointment.

 

 Any other questions? Just email us at team@intermod.in or fill out the form here and we will get right back to you.